Call Center Insourcing is a full service that helps mid-size and smaller organizations address complex call center issues while reducing and controlling operating costs. By deploying professionally-qualified leadership on-site or on a project basis, Call Center Insourcing establishes and maintains “best practice” policies, procedures, compliance, compensation, benefits, performance management, recruiting, training and employee relations.

Call Center Insourcing offers a wide range of services. An onsite manager complements your company’s management team so they can focus on the core business, rather than handling the next HR issue.:

  • Screening and Hiring
  • New Hire Orientation
  • Management / Staff Development
  • Benefits Administration

•Compensation Plan Design and Administration  •Current Employee Manual  •Human Resource Systems and Policies  •Compliance Oversight  •Employment Transitions–Downsizing, Restructuring, Merger  •Employee Relations